Policies

We require at least two days advanced notice because we bake to-order. During the holiday seasons, we will require a longer notice and will post the information during these times.

It is your responsibility to pickup your order on the date requested and during our regular business hours. For orders over $50 or orders placed for pickup during the holiday season (December 1st-December 23rd), you agree that Kapuakea Products may charge the total purchase price to your credit card upon the placement of your order, and this amount will be NONREFUNDABLE if you fail to pickup your order on the date requested. You further agree that Kapuakea Products may dispose of your order, with no liability to you, in the event that you fail to pickup your order on the date requested.

PLEASE REMEMBER TO PICKUP YOUR ORDER ON THE CORRECT PICKUP DATE:

Please call the bakery to confirm the hours of operations

Shipping Policy

It is extremely important for us to provide you with the best possible shipping experience. We take great pains to carefully package our products and ensure that our freshly baked, no preservative confections and goodies arrive safely and expeditiously into your hands! We utilize a faster shipping method in order to ensure that our products arrive to you freshly baked.

Internet Orders are shipped on Tuesdays and Wednesdays only. If you would like to ship an order on another day, please call (808) 596-7855.*

  • Oahu Orders are shipped via a courier service.
  • Neighbor Island Orders are shipped via UPS Inter-Island Air Next Day.
  • Hawaii sales tax of 4.712% will be assessed on the merchandise and shipping total.

*An additional fee may apply.

Shipping & Handling Rate Schedule

You will be contacted after the order is received with the shipping and handling costs.

Privacy Policy

PLEASE READ AND UNDERSTAND THE FOLLOWING PRIVACY POLICY BEFORE SUBMITTING ANY PERSONAL INFORMATION TO US.

This website is operated by S & B Ohana, Inc., dba Kapuakea Products (“Kapuakea Products,” “we,” or “us”). The following privacy policy demonstrates our commitment to protecting our customers’ privacy and describes what information we gather from you, how that information is used, and the steps we take to keep your personal information secure. If you have any questions regarding our privacy policy, you may contact us at: (808) 596-7855. We reserve the right to change our privacy policy at any time by posting changes on our web site. It is your responsibility to check our online privacy policy regularly for changes.

Information Gathering and Use
Kapuakea Products collects personally identifiable information at several different points on its web site. We will not share your personal identifiable information with third parties except: (i) as necessary to process your orders and to operate our web site; (ii) as required by law, to protect our rights, or to comply with judicial proceedings, court orders, or legal process; and, (iii) in the event of a business transition, such as a merger, acquisition of Kapuakea Products by another company, or a sale of all or a portion of Kapuakea Products’ assets. We may store information provided by you via our web site for our business marketing purposes. If you would like to know if we currently have any personal information about you and what that information consists of, you can submit a written request with proof of your identity to the following address: 439 Kamani Street, Honolulu, Hawaii 96813. Upon proof of your identity, we will provide this information without charge and give you the opportunity to challenge its accuracy or completeness.

Accounts
Visitors to our website are asked to setup an account. To setup an account, you are asked to provide your name and email address. By setting up an account with us, you authorize our personnel to send to you promotional materials relating to Kapuakea Products.

Orders
If you choose to place an order on our web site, you must provide your contact information (such as your name, email, shipping address, billing address, and telephone number. We will use this information solely for purposes of processing your order. We may use this information to contact you regarding your order.

Note that our website is not intended to be used by children or to collect information from children.

Opt In/Opt Out
If you setup an account with us and you no longer wish to receive emails from us, you may send an email  requesting to be removed from our mailing list.

Non-Personally Identifiable Information

Our web site automatically collects certain non-personally identifiable information of each visitor and stores the information. This information includes your Internet protocol address, browser type, Internet service provider, referring/exit pages, operating system, and date/time stamp. This information is collected solely for our company’s marketing and research purposes, and for the technical administration of our website. Your address will not be linked to your personal data unless necessary to verify the information you input to our web site or as otherwise required by law, to protect our rights, or to comply with judicial proceedings, court orders, or legal process.

Security
Kapuakea Products uses third-party services to provide secure, encrypted connections for processing credit card orders. However, no information transmitted over the Internet or electronically stored is 100 percent secure and we do not guaranty the security of the information that you input. Kapuakea Products shall not be liable for any unauthorized access to or alteration of your information sent or received, or not sent or received, through the Kapuakea Products web site.